Shipping policy
Last Updated: 16-06-2026
Thank you for shopping with Shop Larsen, a trading name of CSS Trading Group Ltd.
This Shipping Policy explains how we process and deliver orders placed through our website.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been received and cleared.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotions, or seasonal events, processing times may be longer than usual.
2. SHIPPING DESTINATIONS
We currently ship to:
• United Kingdom
If we are unable to deliver to your location, you will be notified before your order is processed.
3. SHIPPING COSTS
Shipping costs are calculated at checkout and displayed before payment is completed.
4. ORDER TRACKING
Where tracking is available, customers will receive shipping confirmation and tracking details by email once their order has been dispatched.
5. DELIVERY DELAYS
While we aim to meet all estimated delivery times, delays can occasionally occur due to factors outside our control, including:
• Courier delays
• Severe weather conditions
• Customs inspections
• Transport disruptions
• Public holidays
We are not liable for delays caused by circumstances beyond our reasonable control.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.
We cannot guarantee replacement or refund of orders that are delayed, lost, or delivered incorrectly due to inaccurate address information provided by the customer.
7. LOST OR DAMAGED PARCELS
If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible at web@cssgroup.co.uk.
We will work with the shipping carrier to investigate and resolve the issue where possible.
8. CONTACT US
If you have any questions regarding shipping or delivery, please contact:
Shop Larsen
CSS Trading Group Ltd
Email: web@cssgroup.co.uk